Privacy and Cookie Policy

Terms and conditions

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

ECOON®STORE reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

 

2. Privacy

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

If you place an order with ECOON®STORE and the item is out of stock, we may arrange for the product to be sent directly from our manufacturers/suppliers. In this circumstance we will pass your delivery address to the manufacturer/supplier who in turn will use this to arrange delivery via their chosen courier.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

 

3.Access to ECOON®STORE

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

 

4. License for website access

ECOON®STORE grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ECOON®STORE. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You are granted a limited, revocable, and non-exclusive right to create a links to the Welcome page or any other page of ECOON®STORE as long as the link does not portray ECOON®STORE, its affiliates or their products and services in a false, misleading or offensive matter. You may not use any ECOON®STORE logo or other proprietary graphic or trademark as part of the link without our express written consent.

Important: This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, ECOON reserves the right to decline orders for bulk or high value purchases or confirmed orders where an item has been priced incorrectly

 

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not ECOON®STORE, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
• to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
• to cause annoyance, inconvenience or needless anxiety

 

6. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. ECOON®STORE reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you

• (a) grant ECOON®STORE and its affiliates a non-exclusive, royalty-free and fully sub licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
• (b) ECOON®STORE and its affiliates and sublicenses the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to ECOON®STORE: (I) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable ECOON®STORE policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify ECOON®STORE and its affiliates for all claims brought by a third party against ECOON®STORE or its affiliates arising out of or in connection with a breach of any of these warranties.

 

7. Defamation claims

Due to the high number of items for sale listed on the website, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, ECOON®STORE operates on a "notice and takedown" basis so if you believe any content, advertised for sale, defamatory statement, etc. is displayed on this site; please notify us immediately by email to sales@ecoonsport.com. ECOON®STORE will take all necessary steps within its limitations to remove it in a reasonable time.

 

8. Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, etc., is the property of ECOON®STORE, its affiliates or its content suppliers and is protected by United States copyright laws.

 

9. Trademarks

ECOON®STORE and other marks indicated on our website are trademarks or registered trademarks of ECOON SPORT  or its subsidiaries, in the European Union and/or other jurisdictions.ECOON SPORT's, ECOON®STORE, ECOON®STORE or any other trademark from ECOON SPORT may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ECOON SPORT. All other trademarks not owned by ECOON SPORT that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by this company.

 

10. Our contract

When you place an order to purchase a product from ECOON®STORE, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

 

11. Returns/refund Policy

We guarantee your satisfaction. All of our products come with a 100% guarantee (terms and conditions apply).

You may return new, unopened items sold and fulfilled by ECOON SPORT within 14 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns and we will guide you through the process. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. Upon receipt of a returned item - we will send a replacement product if this is requested or we will process a full refund minus any pre-paid delivery charges.

Please note - returns will not be accepted without prior agreement.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

12. Pricing and availability

We work hard to ensure we carry the most comprehensive selection of items. We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that shipping estimates are just that. They are not guaranteed shipping times and should not be relied upon as such. As we process your order and you purchase an item that we do not have in stock we will contact you immediately if we feel this will adversely affect the length of time it will take us to supply the item to you.

Despite our efforts, a small number of products in our catalogue might be mispriced. Rest assured, however, that we verify prices as part of our ordering procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

 

13. Children

ECOON®STORE does not sell products for purchase by children. We sell children's products (as for instance, bicycle locks or helmets) for purchase by adults. If you are under 18, you may use ECOON®STORE only with the involvement of a parent or guardian.

 

14. Communications

When you visit ECOON®STORE or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail, by posting notices on the website or by phone (in case you had provided a telephone number). For contractual purposes, you consent to receive communications from us and you agree that all agreements, notices, disclosures and other communications that we provide to you satisfy any legal requirement. This condition does not affect your statutory rights.

 

15. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

16. Governing law and jurisdiction

The relationships established between ECOON®STORE and the User shall be governed by that stipulated in current regulations regarding the applicable legislation and competent jurisdiction. Nevertheless, in those cases for which current regulations allow the possibility of the parties submitting themselves to a specific jurisdiction, both ECOON®STORE and the User, expressly rejecting any other jurisdiction to which they may be entitled, agree to submit to the authority of the Courts and Tribunals of the city of San Sebastián.

 

17.ECOON Shipping

The estimated delivery information in your order may show an earlier date, and you may receive your order sooner or later depending on order processing factors.

 

18. Payment options

Credit cards: Visa, MasterCard, MasterCard, Maestro. PayPal.

 

19.Contact ECOON SPORT for service

Please contact us via email (sales@ecoonsport.com )

 

20. Make changes to your order

To modify or make changes to an order please contact us by email (esales@ecoonsport.com) as soon as possible after completing an order.

 

21. Cancel your Ecoonsport order

To ensure you receive products quickly, ECOON SPORT orders begin processing as soon as possible. You can cancel an order if that is not sent yet, contact us via email (sales@ecoonsport.com).

 

22. How refunds are processed

Refunds will be issued to the original method of payment. Refunds will include only product and tax amount.

 

23. Problem with my order

ECOON SPORT want to know if there's a problem with your order or product. If you receive the wrong item, the wrong order or duplicate orders, or if you don't receive your order in the expected timeframe, please contact us via email (sales@ecoonsport.com).

 

24. Error tracking your shipment

We will occasionally send your order before the carrier is able to provide information on their website. If you tried checking your tracking number and received a message saying they were unable to track your shipment, please allow a short period of time (a few hours) and try again.

 

25. Cookies

A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user's identification card, which tell a web site when the user has returned.
(Source: www.AboutCookies.org)

Using cookies enables us to provide you with certain features and provides us with information regarding website visits. We may use cookies also to allow us to make the sites more user friendly. Most browsers automatically accept cookies but you do not have to accept them. You can usually change your browser to prevent acceptance and you should still be able to enjoy most of the features on the sites.

If you want to delete any cookies that are already on your computer or to stop cookies being accepted in future you should refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. More information is available at www.AboutCookies.org.

Third party cookies for analytics purpose

In order to provide our visitors with a better service, we measure the number of page views, the number of visits, the different actions performed by visitors on our site, the geo-location of our visitors and the number of times visitors return to our site. For this purpose, we use two web analytics software tools: Analyzer and Google Analytics as well as the marketo Munchkin Cookie.

Analyzer information (AT Internet - http://www.atinternet.com)

As far as AT Internet is concerned “cookies” are used to carry out relevant and detailed statistical research. The “cookie” is used in addition to the JavaScript tag, and thanks to the use of “cookies” it becomes possible to refine the analyses of JavaScript tags, and they also enable AT Internet customers to recognise visitors each time they visit their site. These “cookies” store information relating to only one AT Internet user ID, and under no circumstances is this information used to collect personal data on the visitors.

All of the results which are obtained are then compiled, and are completely anonymous. The results provide information on the navigation and behaviour of Internet users on the websites of AT Internet customers, information such as: the number of visitors, the number of visits, the number of page viewed and other information that is necessary for the effective measurement of Internet user interests. With these results it is then possible to improve the ergonomics and content of such websites.

Please visit http://www.atinternet.com/en/data_protection_policy/ in order to check your access rights, right to reply and right to remove data.

Google Analytics information

This website uses as well Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en

 

26. Online Dispute Resolution

http://ec.europa.eu/consumers/odr/

http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32013R0524

27. Fiscal Data

Diseño de producto técnico S.L.

Manuel Garcia Lago Nº5 – 1C

Santander

B728550050

 

Warehouse address:

Osinalde Industrialdea

Erribera Kalea 24

Usurbil 20170

 

support@ecoonsport.com

0034 943 907 609

 

28. Delivery policy

Spain - ASM 48-72 hours – free
Other countries: - Correos 10-15 days – free
                           - DHL 48 hours – 10€