Privacy and Cookie Policy

Privacy and Cookie Policy

Privacy and Policy

According to the terms set by the Spanish Organic Law 3/2018 on the 5th of December under the Personal Data Protection Act, Diseño de producto técnico S.L. advises. The personal information collected will be included in a file of its responsibility, whose purpose is to carry out the proper development and management of the requested product or service, as well as any aspect related to your relationship with Diseño de producto técnico S.L.

Diseño de producto técnico S.L. will respect in any case the confidentiality and integrity of your data, committing themselves to use them in accordance with the described purpose as well as to meet all the requirements legally established. In any case, the user may at any time exercise your rights of access, rectification, cancellation and opposition by contacting Diseño de producto técnico S.L. via email sales@ecoonsport.com, including the request of your application.

Likewise, and whenever the user requests it by checking the appropriate checkbox, Diseño de producto técnico S.L. will send you periodically by electronic communication or not, information about products, offers and promotions of Diseño de producto técnico S.L.

Data Collection

We only collect the data necessary to operate our services efficiently. This includes personally identifiable information (PII), transaction information, and data related to your use of Amazon services.

Data Processing

Amazon Information is processed under strict security measures to ensure its integrity, confidentiality, and availability. Only employees with specific permissions have access to the processed data, and this access is restricted on a "need to know" basis.

Data storage

The information collected is stored in secure systems, following the best practices of encryption and data protection both in transit and at rest. The data is stored only as long as necessary to fulfill the purposes for which it was collected and in accordance with data protection laws and regulations.

Data Usage

Amazon data is used exclusively to provide the services our organization offers, and only within the limits established by user consent or the terms of the contract. Amazon Information is not used for purposes other than those stated or without the explicit consent of users, unless required by law.

Data Sharing

We do not share or sell data to third parties.

Data Deletion

When data is no longer necessary for the purposes for which it was collected, or when a user requests deletion, we follow secure procedures for its complete destruction. Requests for data deletion are handled in accordance with our internal policies, and it is ensured that no backup copies or residual information remain.

Returns/refund Policy

We guarantee your satisfaction. All of our products come with a 100% guarantee (terms and conditions apply).

You may return new, unopened items sold and fulfilled by ECOON SPORT within 14 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns and we will guide you through the process. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. Upon receipt of a returned item - we will send a replacement product if this is requested or we will process a full refund minus any pre-paid delivery charges.

Please note - returns will not be accepted without prior agreement.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

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